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Tipplergoods Return & Cancellation Policy
At Tipplergoods, we do our best to serve you with the finest in curated Barware, Furniture & Decor quickly and conveniently. Though we’re constantly working to make sure all your expectations are exceeded, we know that sometimes items do need to be returned or replaced. We’re committed to making this process as simple as possible for you.
Tipplergoods will only accept unused items in their original condition and packaging returned within 7 days of receipt for refund, if the item is eligible for a refund (please see customer remorse returns below).
You can cancel your order on any item within 24 hours of placing it for a full refund. Cancellations after 24 hours are subject to a 20% cancellation fee and will be deducted from your refund. Cancellation fees will be waived if the item hasn't shipped within 7 business days of the order.
Once an item has been shipped it is considered a return, not a cancellation. Refusing a delivery is not an acceptable form of cancellation.
Customer remorse returns will be accepted on eligible small parcel items only and are subject to a 20% - 25% restocking fee and return shipping charges. Customer remorse returns will not be accepted on items shipped freight. In few circumstances, customer remorse returns on items shipped freight may be reviewed by the Tipplergoods Customer Care Team, but are not guaranteed. If the return is granted, it is subject to a 20% - 25% restocking fee and all outbound and return freight shipping charges.
Return small parcel packages must be shipped prepaid through a traceable method such as UPS, FedEx, or insured Parcel Post and those shipping costs are non-refundable. Return freight packages must be shipped via the same carrier from which they were received and those shipping costs are non-refundable.
Items not in their original packaging will not be accepted. Returns can take up to 30 days to process due to shipping and processing time. Necessary documentation must be provided to file a valid claim.
All expedited and white glove shipping fees are non-refundable. We offer free shipping on every item in the store. If for any reason other than damage or factory defect you need to return an item with free shipping, the refund you receive will be for the item price you paid minus the standard shipping cost and restocking fees up to 25% on applicable items. If you opt to exchange your free shipping purchase for another item, a standard shipping charge will be added to cover the exchange item shipment costs, unless the exchange is initiated due to damage or factory defect.
HOW TO ACCEPT A DELIVERY
When you accept an item via freight, the item must be inspected and approved when signing off for the delivery. PLEASE TAKE PHOTOS OF YOUR PACKAGE BEFORE OPENING. This is imperative to submit a damage claim, a claim without photos of the exterior packaging before opening will not be accepted. After this sign off, the item will not be returnable. Please carefully inspect and only approve the delivery if in perfect condition.
Photos of any damaged items and packaging are required before returning the item or requesting replacements. It helps us understand if the damage occurred in the packing or if it happened when the product was shipped.
HOW CAN I RECEIVE MY REFUND?
We offer two refund options for a return:
- Store Credit: Receive your return refund in the form of store credit for the merchandise price, less the cost of outbound and return shipping. If you return for store credit, all restocking fees are waived and covered by Tipplergoods.
- Original Form of Payment: Receive your refund to your original form of payment for the merchandise price, less the cost of outbound and return shipping AND a 20% - 25% restocking fee. After a refund is issued, it may take up to 10 days to appear on your statement.
If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time.
Why Do You Assess Restocking Fees On Returns?
When you return an item, a lot of time, labor, and company cost is required to receive your package and restock your item back into our warehouses. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit. Because we provide our customers free delivery on all items and absorb that cost, we must assess restocking fees on returns to account for the quantity of returned items that cannot be accepted or resold.
START YOUR RETURN
Start your return by emailing your order number to us and reason for the return request to:
CUSTOMERCARE@TIPPLERGOODS.COM
Please do not return items to our Brooklyn, NY address as we can not take returns to this address. Items that are sent back to the address that they came from without a Return Authorization will be denied receipt and sent back to the customer at the customer’s expense.
Have Questions?
Email Us: customercare@tipplergoods.com
