Ashtray Bruce crystal glass
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FREE SHIPPING ON ALL ORDERS!
Tipplergoods Shipping Policy
Tipplergoods parcel packages, i.e. those qualifying as ‘ground shipping’ are shipped via UPS or FedEx ground shipping service to the contiguous United States only. Orders are usually ready to ship within 2 to 4 business days of placing an order. Delivery can take place in 3-7 business days after the item has been shipped. A business day is considered to be Monday through Friday, excluding holidays.
For in-stock ready to ship furniture requiring ‘freight shipping’, the average processing time is 7-14 business days. Once it's been shipped, the delivery time within the contiguous United States is 10-14 business days. Due to Covid-19 freight times are taking longer and delays can be expected up to 4 weeks for some products. We offer complimentary threshold freight shipping on furniture within the contiguous United States. Threshold is defined as the first dry area such as a covered porch or garage, not inside your home. *Shipping times are NOT guaranteed and only represent estimates.
You will receive a confirmation e-mail once your order has shipped. Shipping is free for all domestic ‘ground shipping’ and ‘freight shipping’.
Additional charges will apply for expedited and white glove delivery options. To request expedited or premium white glove delivery options, please contact firstname.lastname@example.org within 24 hours of your order. We offer you the best real time rates available, so you never overpay for these services with inflated flat fees.
Our FREE threshold delivery on all orders is defined as below:
For parcel items, threshold is defined as a no-signature required delivery to your mailbox, front door, or porch.
For freight items, threshold delivery is defined as the first dry area such as a covered porch or garage, not inside your home, a signature is required for threshold freight delivery.
Threshold delivery carriers will NOT enter your home under any circumstances. For information about our white glove service, see "Premium White Glove Service" below.
Tipplergoods is NOT responsible for any incurred storage fees or held shipment charges should you choose to delay shipment.
Tipplergoods is NOT responsible for any charges due to shipping arrangements made without approval from our shipping department.
Once tracking information is received and you wish to have a shipment delivered at a later date, please let us know so that we can make the necessary changes to avoid unwanted charges.
Should storage charges incur, we will charge the original payment method and send you an invoice via email for the additional expenses.
ESTIMATED SHIPPING TIMES
Estimated shipping times vary by order. A tracking ID will be emailed to you so you may easily track your order. Once you are emailed a tracking ID for your delivery, expect several days before transit will begin. Tracking is assigned before the items are picked up and in transit. Once the item is in your area, you will receive a call to schedule the delivery.
The estimated shipping times below represent the amount of time your order will be in transit once your order has left the factory.
- Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves the warehouse.
- Orders sent via a Freight Carrier are delivered on average 10-14 business days after the order leaves the warehouse.
- Orders sent via a White Glove Service are delivered on average 7-14 business days after the order leaves the factory.
PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the warehouse and do NOT include packing time or production time for out of stock or made to order items. Processing time can take 8-15 business days.
When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our Premium White Glove Delivery Service (see below) you will be required to make an appointment for delivery and are responsible for any storage fees or held shipment charges.
Customers can opt to select for White Glove service for an additional charge. When shipping large furniture items that need to be delivered via white glove delivery, white glove shipping expenses are the client's responsibility.
White Glove prices are applied within 48 hours of request and are not a part of our free shipping offer. These charges will be custom quoted and applied to the original payment method unless requested otherwise. These charges will show on your credit/debit card statement as a separate charge. Tipplergoods reserves the right to adjust shipping pricing if not properly calculated.
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Tipplergoods Return & Cancellation Policy
At Tipplergoods, we do our best to serve you with the finest items for your home bar and entertaining needs. Though we’re constantly working to make sure all your expectations are exceeded, we know that sometimes items do need to be returned or replaced. We’re committed to making this process as simple as possible for you.
Tipplergoods will accept any unused item in its original condition and packaging returned within 7 days of receipt for refund, if the item is eligible for a refund.
You can cancel your order on any item within 24 hours of placing it for a full refund. Cancellations after 24 hours are subject to a 20% cancellation fee and will be deducted from your refund. Cancellation fees will be waived if the item hasn't shipped within 10 business days of the order.
Once an item has been shipped it is considered a return, not a cancellation. Refusing a delivery is not an acceptable form of cancellation.
Customer remorse returns will be accepted on eligible small parcel items only and are subject to a 20% - 25% restocking fee and return shipping charges. Customer remorse returns will not be accepted on items shipped freight. In few circumstances, customer remorse returns on items shipped freight may be reviewed by the Tipplergoods Customer Care Team, but are not guaranteed. If the return is granted, it is subject to a 20% - 25% restocking fee and all outbound and return freight shipping charges.
Return small parcel packages must be shipped prepaid through a traceable method such as UPS, FedEx, or insured Parcel Post and those shipping costs are non-refundable. Return freight packages must be shipped via the same carrier from which they were received and those shipping costs are non-refundable.
Items not in their original packaging will not be accepted. Returns can take up to 30 days to process due to shipping and processing time.
Any discounted items and items purchased during a SALE are considered as final sale and are not eligible for return or exchange, unless the item is damaged or has a factory defect. Necessary documentation must be provided to file a valid claim.
All expedited and white glove shipping fees are non-refundable. We offer free shipping on every item in the store. If for any reason other than damage or factory defect you need to return an item with free shipping, the refund you receive will be for the item price you paid minus the standard shipping cost and restocking fees up to 25% on applicable items. If you opt to exchange your free shipping purchase for another item, a standard shipping charge will be added to cover the exchange item shipment costs, unless the exchange is initiated due to damage or factory defect.
HOW TO ACCEPT A DELIVERY
When you accept an item via freight, the item must be inspected and approved when signing off for the delivery. PLEASE TAKE PHOTOS OF YOUR PACKAGE BEFORE OPENING. This is imperative to submit a damage claim, a claim without photos of the exterior packaging before opening will not be accepted. After this sign off, the item will not be returnable. Please carefully inspect and only approve the delivery if in perfect condition.
Photos of any damaged items and packaging are required before returning the item or requesting replacements. It helps us understand if the damage occurred in the packing or if it happened when the product was shipped.
HOW CAN I RECEIVE MY REFUND?
We offer two refund options for a return:
- Store Credit: Receive your return refund in the form of store credit for the merchandise price, less the cost of outbound and return shipping. If you return for store credit, all restocking fees are waived and covered by Tipplergoods.
- Original Form of Payment: Receive your refund to your original form of payment for the merchandise price, less the cost of outbound and return shipping AND a 20% - 25% restocking fee.
If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time.
Why Do You Assess Restocking Fees On Returns?
When you return an item, a lot of time, labor, and company cost is required to receive your package and restock your item back into our warehouses. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit. Because we provide our customers free delivery on all items and absorb that cost, we must assess restocking fees on returns to account for the quantity of returned items that cannot be accepted or resold.
START YOUR RETURN
Start your return by emailing your order number to us and reason for the return request to:
Please do not return items to our Brooklyn, NY address as we can not take returns to this address. Items that are sent back to the address that they came from without a Return Authorization will be denied receipt and sent back to the customer at the customer’s expense.